Business Privacy Policy

Business Privacy Policy

This page describes the guidelines for processing subject data through ProTech Global's websites (i.e. this website and our brands), in relation to users of bsuiness or entities who consult and / or interact with the services provided on this website.

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Q A Data controller

The data controller for the information provided through this website is:

- ProTech Global Ltd.

Based in England, email This email address is being protected from spambots. You need JavaScript enabled to view it.

Q A Types of data processed, purpose and legal basis of the processing

The following personal data is collected and processed: personal data of a common nature (company name, first and last name, personal data, role covered within the company, address and VAT No., tax code, bank data, contact’s records and data: email, telephone, mobile phone), referred to: companies/bodies clients and suppliers and coordinators-employees-clients/suppliers’ collaborators, eventually communicated by the same, for the purposes listed hereinafter:

a) Pre-contractual purposes and the execution of a contractual relationship;

b) Administrative-accounting-fiscal and statutory obligations related to the billing and management of the contract’s relationship;

c) Sending of commercial-promotional-marketing communications, taking place via email, SMS or telephone.

The legal basis of the data processing for the various purposes is:

- fulfilment of contractual obligations for the purposes under letter a);

- statutory obligations, for the purposes under letter b);

- legitimate interest of the data controller for the purposes under letter c).

Q A Transfer of personal data to third party countries

Data may be processed or transferred to non-EU Countries, for the aforementioned purposes, in compliance with the current regulations on data transferring to third party countries, pursuant to art. 44 and following of the EU Regulation 2016/670 (GDPR) and the local legislation in force.

Q A Method of processing, time period and data retention criteria

Data shall be processed in paper and a digital format. Data shall be processed by the data controller for the period necessary for the execution of the above-mentioned purpose/s and, at their end, for the ongoing prescribed period of the law concerning the preservation of contracts and administrative data and/or for the representation in legal proceedings (ten years from the last use and/or interruption act of the limitation period).

Q A Profiling and automated decision-making processes

The processing is not carried out by means of automated decision-making (e.g. profiling).

Q A Data supply

The assignment of data is mandatory for the execution of the contractual relationship (2.a) and purposes of the law (2.b), while it is optional for marketing purposes (2.c), as the data subject shall have the right to object to such processing as indicated hereinafter. Failure to provide the require data implies the impossibility of pursuing the aforementioned purposes.

Q A Rights of the data subject, revocation of consent and complaint to the supervisory authority

The data subject shall have the right, at any time, if the legal requirements are met, to request access to his/her personal data, rectification, erasure, limitation thereof, exercise the right to object to the processing, revoke the consent provided and to exercise the right to the portability of said data, in cases where this is applicable, by contacting the controller as outlined below.

In the event of an alleged infringement the data subject, having recourse to the conditions, also has the right to issue a complaint to a supervisory authority on the processing of the data placed in the EU member state where he/she habitually resides or in the EU state in which he/she works or in which the infringement has occurred.

Q A Contacts and requests

To object to the processing or exercising the rights provided for by the applicable laws on the protection of personal data and/or to know the complete list of the external subjects to the processing and/or to obtain information regarding the transfer of data to non-EU countries and the related guarantees, the data subject may submit a request to the address This email address is being protected from spambots. You need JavaScript enabled to view it.. The request shall be reviewed as soon as possible and, in any case, within a maximum of 30 (thirty) days.

Q A Changes to this privacy policy

This Privacy Policy will be updated periodically in case of changes to services provided, or regulatory obligations. Please therefore consult this page often, referring to the date of the last modification indicated at the bottom.

Last Updated 03/20

Cookie Policy

Cookie Policy

This information describes the different types of Cookies which may be used on ProTech Global's websites (i.e. this website and our brands' websites), and how to manage them.

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Q A What are cookies?

Cookies are small text strings which are downloaded and stored on the browser (for example, Internet Explorer, Chrome, Firefox) or hard drive of your computer when a website is visited, or a social network is used. Cookies are memorised, according to the user’s preferences, by the single browser on the specific device utilised (computer, tablet, smartphone). These cookies are used by the data controller and its partners for technical, statistical and/or profiling purposes. Cookies contain only the information spontaneously provided by the client, and with this term reference is made to Cookies and all similar technologies.

This information may be also reused during the same visit to the website (session cookies) or later, even at a number of days later (persistent cookies).

Cookies, in fact, are used to understand and improve the content which interest their users.

Cookies are placed on a server and nobody can access the information contained within it. Cookies may not retrieve any other data from the user’s hard disk or transmit computer viruses or acquire email addresses. Each cookie is unique for the user’s web browser. Some of the cookies functions may be transferred to other technologies.

Q A Types cookies used by this website

Depending on the characteristics and use, different types of cookies may be distinguished.

Listed below are the details this particular website uses:

Strictly necessary technical cookies: These are cookies essential for the proper operation of a website, which are utilised to manage different services related to the websites (such as, for example, a login or access to reserved functions on the websites). The duration of the cookies is strictly limited to the work session or they may make use of a longer time period of permanence in order to remember the visitor’s choices. Disabling the strictly necessary cookies may compromise the user’s experience and browsing of the.

Analytic cookies: These cookies represent a particular type of cookies, aimed at collecting information and data mainly for statistical and commercial purposes, in order to analyze the traffic and use of a website in an anonymous and aggregated form to optimize the services offered. Furthermore, these cookies allow the monitoring of the system and improve its performance and usability. The disabling of these cookies may be performed without any loss of specific functions and shall be treated in detail as follows.

Profiling cookies: These are permanent cookies used for monitoring, anonymously and not, the user and his/her browsing experience. With these cookies users may be profiled according to their tastes, habits and purchasing behaviors.

Geolocation cookies: These are cookies used to present content from locations geographically closest to the user and to improve its experience, for example by locating the nearest store. They are not necessary, but they allow us to offer content closer to the interests of the client.

Q A Purposes of the processing and the technical session of cookies

Cookies used on our website have the purpose to execute computer authentications, monitoring of sessions as well as storing of specific technical information regarding the users who access the data controller’s servers who manage the website. In this perspective, some operations on the website, could not be executed without the use of cookies, which in these instances are, therefore, technically necessary. Access to any reserved areas of the website and the activities which can be carried out there, for example, would be much more complex to perform and less secure without the use of cookies, which allow the recognition the user and maintain his/her identification during the session.

Technical cookies may also be used without the consent of the data subject, as they are cookies for which it is not necessary to obtain the prior and informed consent of the User:

a. Cookies with data entered by the user (session identifier), which have a duration of a session or persistent cookies lasting only a few hours in certain cases;

b. Cookies for the authentication, used for the purposes of the authenticated services, with duration of a session;

c. Security cookies focused on the users, used to identify authentication abuses, for a limited persistent duration;

d. Session cookies for media players, as for cookies for “flash” readers, of the duration of a session;

e. Session cookies for the load balancing, with the duration of a session;

f. Persistent cookies for the personalisation of the user interface, lasting one session (or slightly more);

g. Cookies for content sharing through third-party social plug-ins, for members of a social network who have logged in.

The data controller, therefore, informs that on the website are present technical cookies (as those listed above), necessary to browse within the website, as they allow the use of essential functions such as authentication, validation, management of a browsing session and fraud prevention. Including but not limited to, they allow: the identification of the user when he/she has regularly accessed the areas of the website which require the prior authentication or validation of the user; the management of the sessions relative to the various services and applications; the storing of data for the access in safe mode or the control and prevention fraud functions.

For maximum transparency, we list below a series of technical cookies and specific cases of operation on the website:

• Cookies installed on the computer directly by the user (which shall not be used for further purposes) such as, for example, session cookies used to “fill the shopping basket” on the website online orders, authentication cookies, cookies for multimedia content like flash player which do not exceed the duration of the session, personalisation cookies (for example, the choice of the browsing language, ID and password autofill completed with the inputting of the first characters, etc

• Cookies used to statistically analyse access/visits to the website (so-called analytics cookies) which are used for only statistical purposes (not for profiling or marketing) and collect information in an aggregated format without the possibility to trace the single User identification.

Q A Third party cookies

Through the Website, it is possible to receive Cookies from websites managed by “third-parties”, as well as the profiling ones, which can reside in Italy or abroad.

An example which may be present in most Internet websites is the presence of YouTube videos, the use of Google Maps, of the so-called social plugins for Facebook, Twitter, Google Plus, Instagram, Flickr, Vimeo, Pinterest.

These are parts of the visited page directly generated by the aforementioned sites and integrated in the pages of the hosting Website. The most common use of social plugins is aimed at the sharing of the social networks contents while increasing the visitor’s user experience.

The presence of these plugins involves the transmission of Cookies to and from all websites managed by third-parties. The management of the information collected by third parties is governed by the relative information to which we refer to. In order to ensure a greater transparency and ease in obtaining the relative information, we list hereinafter some web addresses of the various information and methods for the management of cookies, specifying that the Data Controller is not, in any way, responsible for the operation of third-party Cookies on this Website. On our Website, in fact, we avail ourselves of a personalized advertisement on the basis of the User’s interests, which includes the technology of marketing and re-marketing emails, made available by third parties to analyze, for example, the User’s browsing of our Website:

• Google Information: on the use of data, at the link www.google.com/policies/technologies/cookies/ and complete information at the link support.google.com/analytics/answer/6004245

• Google (configuration): guide on the general opt-out for Google’s services is available at the web address support.google.com/accounts/answer/61416

• Facebook (configuration): access your account. Privacy section or follow the various guides present on the web, for example support.mozilla.org/en-US/kb/disable-third-party-cookies

• Facebook Information: www.facebook.com/policies/cookies/ and it-it.facebook.com/about/privacy/cookies

• Twitter informative: help.twitter.com/en/rules-and-policies/twitter-cookies

• Twitter(configuration): twitter.com/login and help.twitter.com/en/rules-and-policies/twitter-cookies

• Google+ Information: www.google.it/intl/it/policies/technologies/cookies/

• Google+ (configuration): www.google.it/intl/it/policies/technologies/managing/

• Oracle Bronto Information (email marketing tool): www.oracle.com/legal/privacy/privacy-policy.html

• Crazy Egg (Heat mapping tool): www.crazyegg.com/privacy/

• Hot Jar(Heat mapping tool): www.hotjar.com/privacy

• Optimizely (A/B testing and UX tool): www.optimizely.com/privacy/

• Criteo (Remarketing tool): www.criteo.com/privacy/

• Trustpilot (Reviews tool): : legal.trustpilot.com/end-user-privacy-terms

• LiveHelp: www.livehelp.it/it/privacy

• Mailchimp: mailchimp.com/legal/privacy/

Q A Analytics cookies

The website uses Google Analytics. It is a web analysis service provided by Google Inc (“Google”) which utilises Cookies that are stored on the user’s computer to allow statistical analysis in an aggregated form. The cookie information for Google Analytics is traceable at the following link: developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and to analyse in depth the method with which Google – third party – uses the data of its users, we refer you to the link: support.google.com/analytics/answer/6004245.

Analytics cookies are assimilated to technical cookies where they are used directly by the website manager to collect information, in an aggregated form, on the number of users and on how such Users visit the website itself: these are exactly the features and purposes of the processing on this website.

At the following link: tools.google.com/dlpage/gaoptout one can, however, exercise the opt-out. Furthermore, it is possible to deny the consent and block third-party cookies through browsers’ plugins, searching on Google “block and delete third party cookies”.

Q A Responsibility for the operation of third party cookies

This website does not have the ability to control third party cookies if it uses similar services (YouTube, Google Maps, “social buttons”), of which only the third parties are responsible. Furthermore, it is possible for the user to delete and block the cookies operation at any time, using plugins for the browser and modifying the settings as indicated in the various manuals contained in the browsers.

Q A Mandatory or optional consent for the operation of cookies that are not used for marketing purposes

With the exception of technical cookies, strictly necessary for the normal browsing experience, it is not mandatory to acquire the consent of the data subject for the operation of only technical cookies or of third parties or of analytics assimilated to the technical cookies. Their deactivation and/or denial to their operation may, however, result in the impossibility of a proper browsing of the website and/or the impossibility of benefiting from the services, pages and functionality overall.

Q A Rights of the data subject

The subjects to whom the personal data refers to shall have the right, at any time, to request, if the legal conditions exist, access to their own personal data, its rectification, erasure, limitation of the same, to oppose the processing of and to exercise the right of data portability.

The data subject shall have the right to revoke at any time the consent provided to the processing of the data, without prejudice to the lawfulness of the processing based on the consent given before the revocation.

It should be reminded that, once one’s own personal data is deleted, it may not be recovered, and the content stored in the services shall be eliminated permanently. The user’s personal data shall be deleted when it shall no longer be needed for the purposes for which it was originally collected.

To exercise the rights provided for in the legislation in force on the matter of protection of personal data and the complete list of the external data processors for each area and activity or to obtain information regarding the transfer of the data towards non-EU countries and the related guarantees, the data subject may write to This email address is being protected from spambots. You need JavaScript enabled to view it..

Moreover, the data subject shall have the right to place a complaint with a supervisory authority on the processing of data, placed in particular in the member state where he/she usually works or in which the alleged breach occurred.

Q A Third party websites

Third party websites that can be accessed through this website are not covered by this information. The data controller, therefore, declines all responsibilities in their regard. The categories of cookies used by these third parties and the type of processing of personal data by these companies are regulated in accordance with the information made by the latter. We recommend verifying the websites of third parties for additional information on the relative cookies and their management.

Q A Reference to the privacy policy

For further information on the processing of personal data collected on this website, the privacy policy should be consulted.

Q A Modifications to this privacy policy

This cookies policy shall be periodically updated in the event of modifications on the processing or of the services provided or regulatory compliance. Please consult this page often and look for the date of the last version update indicated on the bottom of the page.

Last Updated 03/20

Corporate Data

Corporate Data

© 2016-2020 ProTech Global Ltd. | All rights reserved in all media
ProTech Global
Ltd. Registered Office: Unit 1, Manor Farm Green Lane, Failand, Bristol, England, BS8 3TP
Company Registration Number: 10349368
Tax/VAT Registration: GB 259455762

Sales Terms & Conditions

1 DEFINITIONS

1.1 In these Conditions, the following definitions apply unless the context requires otherwise: "Catalogue" means the then-current (as at the date of the Order) version of the relevant ProTech Global printed product catalogue; "Conditions" means the terms and conditions set out in this document, as amended from time to time and displayed on the Website in accordance with clause 9.8; "Contract" means the contract between ProTech Global and you for the sale and purchase of Goods in accordance with these Conditions; "Directs" means Goods dispatched directly to you by a third party supplier or manufacturer; "Goods" means the goods (and associated services, if any) you are purchasing as set out in your Order; "Order" means your order for Goods, as set out in the ProTech Global order form on the Website; "Parties" means you and ProTech Global; "Specification" means any specification for the Goods that is agreed by the Parties; "Stock" means Goods which are held and dispatched by ProTech Global for and on behalf of ProTech Global; "Warranty Period" means the relevant warranty period applying to the Goods; "We" or "ProTech Global" means ProTech Global Limited, a limited liability company incorporated in England (Company Number 09148392) whose registered office is at Unit 1, Manor Farm, Green Lane, Failand, Bristol, BS8 3TP; "Website" means the ProTech Global website located at www.protechglobal.co.uk; "Working Days" means any day Monday to Friday excluding bank and public holidays in England; "You" means the entity or legal person which purchases the Goods from ProTech Global; and "ProTech Global" means ProTech Global Limited of Unit 1, Manor Farm, Green Lane, Failand, Bristol, BS8 3TP, a public sector organisation trading under the name "ProTech Global Limited", who own and operate the Website.

2 BASIS OF SALES

2.1 You acknowledge that:

(a) all sales contemplated or concluded under these Conditions shall be on a business-to-business basis and that any Goods purchased hereunder are purchased for business purposes only. In particular, your attention is drawn to the provisions of Clause 5.4.As a business customer, purchases made under the Contract will not benefit from the same statutory protection available to consumers under the Sale of Goods Act 1979 (as amended) and other related consumer legislation;

(b) all Goods supplied under these Conditions shall be used for, and in the course of, a commercial business. We reserve the right to reject/cancel Orders (as appropriate) in the event that we reasonably determine that Goods are being ordered for consumer purposes; and (c) we may from time to time introduce minimum order volumes in respect of certain Goods and/or Orders, and we reserve the right to reject/cancel Orders (as appropriate) in the event that such minimum order volumes are not met.

2.2 Unless specifically agreed otherwise in writing by ProTech Global, these Conditions shall apply to the Contract and shall be deemed to be incorporated into all Orders to the exclusion of any other terms or conditions which you may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. For the avoidance of doubt, only the Conditions that appear on the Website shall apply to Orders, and the separate terms and conditions that appear in the Catalogue shall not apply to Orders.

2.3 Although we endeavour to ensure that the pricing information, product descriptions and associated images in the Catalogue are kept up-to-date, the information on the Website will always be the most current and accurate source of pricing and product information. Consequently, in the event of any conflict between the content of the Catalogue and the content of the Website, the content of the Website shall prevail.

2.4 The Order is an offer by you to purchase the Goods in accordance with these Conditions, which we may accept or decline at our discretion. Please note that we cannot supply the Goods to any person under the age of 18, and can only deliver the Goods to registered business addresses - account information held by ProTech Global on You.

2.5 The Order shall only be deemed to be accepted by ProTech Global when the Goods are dispatched to You, at which point the Contract shall come into existence and become binding upon You.

2.6 The Contract constitutes the entire agreement between You and ProTech Global. You acknowledge that You have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of ProTech Global which is not set out in the Contract.

2.7 You are responsible for ensuring that the details provided in your Order are complete and accurate in all respects.

3 DESCRIPTION

3.1 Subject to Clause 2.3, the Goods are described in: (i) the Catalogue; and/or (ii) the Website.

3.2 We reserve the right to make changes to the specification of Goods which we consider necessary to achieve the required quality or performance, or to ensure conformity with any applicable statutory or EC requirements.

3.3 The measurements of the Goods including, without limitation, parameters such as size, capacity and weight are approximate only, and are as advised by ProTech Global’s suppliers and manufacturers. Such measurements are correct to ProTech Global's knowledge, but may be subject to errors and omissions. If this happens, we will use reasonable efforts to supply you with a suitable alternative. On occasion, we may have to discontinue the supply of particular Goods without notice for reasons beyond our control.

3.4 Please note that the colour of any Goods illustrated in our sales materials are representative only due to the limitations of print and electronic colour reproduction. We disclaim, to the fullest extent permitted by law, any liability to you for any typographical, clerical, or other error, omission or mistake in sales materials, quotations, price lists, the Catalogue, the Website, invoices or any other documents we provide. Where any such error, omission or mistake has occurred, we reserve the right to withdraw the relevant Goods from sale immediately and/or cancel any unfulfilled Orders for the relevant Goods without liability to you. Please note that some Goods may be supplied with alternative labelling or packaging to that illustrated, but the Goods will be of a similar quality and price.

3.5 If you identify an error, mistake or omission, please let ProTech Global know immediately. We will offer you the options of reconfirming the Order with appropriate changes, or alternatively allowing you to cancel the Order. If you decide to cancel your Order, we will refund or credit you with any sum that has been paid.

3.6 Any requests for cancelling an Order where it is no longer required should be made to the ProTech Global, on 0117 2980 573, before the actual despatch of Goods if possible.

3.7 Where indicated, the Goods must be used as stipulated. In addition, it is your responsibility to check before purchasing that the Goods are suitable and safe for the people and purposes for which they will be used.

3.8 All Goods are subject to availability. If Goods are out of stock, we reserve the right to substitute equal or superior quality products to fulfil your Order and this will be highlighted in the delivery documentation with the Goods. If the substitute is unacceptable to you, we will accept the return of the substitute and refund to you any payment made for the same provided that the substitute Goods are returned unused, in their original packaging, in accordance with the collection arrangements notified to you in the delivery note or otherwise

.

4 DELIVERY AND RETURNS

4.1 We endeavour to dispatch Stock so that such Goods will be delivered to you within three to five Working Days from the date of receipt of the Order, free of charge. For Directs, which are delivered by third party suppliers, the suppliers will contact you directly to advise you of the estimated delivery date, which could be longer than the estimated period of three to five Working Days. Directs may be subject to delivery charges, so please enquire if these charges may apply in advance of placing all such Orders. All dates for delivery (Stock and Directs) are approximate only, and time shall not be of the essence in respect of delivery. Without prejudice to the foregoing, we shall not be liable for any delay in delivery of the Goods that is caused by events beyond our reasonable control, or your failure to provide adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. Goods may also be delivered in advance of estimated delivery dates.

4.2 All deliveries will be despatched to the delivery address notified by you at the point of order on the Website.

4.3 We reserve the right to charge costs of carriage and a restocking fee of up to forty per cent (40%) of the value of the Goods, or a minimum fee of £10, whichever is the greater, on any deliveries which are refused without a valid reason.

4.4 To notify ProTech Global of discrepancies with an Order, or to request the return of any items (Stock or Directs) for replacement, exchange or refund, please contact the ProTech Global with full details of the Order, and the reason for the return, within three (3) Working Days of delivery for Goods which are damaged or faulty (and/or Goods that have not been received, in whole or in part).

4.5 We will not accept the return of Goods without prior authorisation or where the returned Goods are unfit for re-sale, unless the Goods have been reported damaged or faulty in accordance with Clause 4.4. These Goods must be paid for in full by you.

4.6 In respect of Stock, our carriers are only authorised to collect Goods to be returned where they are returned in accordance with the instructions issued by the ProTech Global.

4.7 Where the Goods to be returned are Directs, the third party supplier will in most cases make arrangements directly with you to collect the Goods. Alternatively, if collection of the Goods will not be arranged by the third party supplier, please contact ProTech Global who will advise you of the alternative arrangements that will apply.

4.8 Some Goods are made to your Specification and the re-stocking charge for returns varies depending on the item, (up to forty per cent (40%) of the Goods total cost). Further, whilst we endeavour to accommodate the return of such Goods, in certain circumstances this may not be possible. If you would like to return a bespoke item, please contact ProTech Global who will be happy to assist you.

5 QUALITY AND WARRANTY

5.1 All Goods are sold with the benefit of the relevant manufacturer or supplier's warranty. Please contact ProTech Global or refer to the Website to find out specific warranty details. The limited conditions applying to this policy are described in the remainder of this Clause 5. 5.2 Subject to Clause 5.3 below, if you give notice in writing to ProTech Global during the Warranty Period that some or all of the Goods do not comply with the relevant warranty referred to in Clause 5.1 we shall, at our option, replace the defective Goods, or refund the price of the defective Goods in full, provided always that we are given a reasonable opportunity of examining such Goods, and that you, if asked to do so by ProTech Global, return such Goods.

5.3 We shall not be liable for Goods' failure to comply with the warranty referred to in Clause 5.1 if:

(a) you make any further use of such Goods after giving notice in accordance with Clause 5.2;

(b) the defect arises because you failed to follow ProTech Global's or the manufacturer's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or, if there are no instructions, good practice regarding the same;

(c) the Goods were altered or repaired without the written consent of ProTech Global;

(d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal use, storage or working conditions; and/or

(e) the Goods differ from their description, and/or their Specification, (if applicable), as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.4 Except as provided in this Clause 5, we shall have no liability to you in respect of the Goods' failure to comply with the warranties set out in Clause 5.1. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (as amended) are, to the fullest extent permitted by law, excluded from the Contract.

5.5 These Conditions shall apply to any Goods supplied by ProTech Global.

6 TITLE AND RISK

The risk in the Goods shall pass to you on completion of delivery. Title to the Goods shall not pass to you until we have received payment in full (in cash or cleared funds) for the Goods, and any other goods supplied by ProTech Global to you in respect of which payment has become due.

7 PRICE AND PAYMENT

7.1 Subject to Clause 7.4, the price of the Goods shall be the price set out in: (i) the Catalogue; or (ii) the Website. Subject to Clause 2.3, and unless otherwise stated, prices are valid from 1st January for the remainder of the calendar year.

7.2 Payment for the Goods is in advance, at the time you submit your Order.

7.3 You can only pay for the Goods using a debit card or credit card. Details of the cards we accept as means of payment are as set out on the Website. For the avoidance of doubt, alternative means of payment provided for in the Catalogue may not be accepted by ProTech Global.

7.4 We may, by giving notice at any time before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to any factor beyond ProTech Global's control (including, without limitation, foreign exchange fluctuations, increases in taxes and duties, and increases in manufacturing costs).

7.5 The price of the Goods is quoted in pounds sterling, and excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. ProTech Global's VAT Registration No is GB 259455762.

8 LIABILITY

8.1 Nothing in these Conditions shall limit or exclude either Party's liability for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; or in respect of any matter where it would be unlawful to exclude or restrict liability.

8.2 Subject to Clause 8.1, we shall under no circumstances whatever be liable to you, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, loss of goodwill, loss of revenue, or loss of anticipated savings (whether direct or indirect in each case) or for any indirect or consequential loss arising under or in connection with the Contract.

8.3 Subject to Clause 8.1, ProTech Global's total aggregate liability arising under or in connection with the Contract, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equivalent to the price of the Goods purchased under the Contract.

9 GENERAL

9.1 Events Beyond our Reasonable Control. We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, Acts of God, strikes, lock-outs and other industrial disputes, failure of suppliers or contractors, breakdown of systems or network access, flood, fire, explosion or accident.

9.2 Data Protection and Freedom of Information. ProTech Global is registered under the Data Protection Act 2018 (as amended) and will safeguard customer information in line with these requirements, as stated in ProTech Global’s privacy policy. In order to improve our service, or for training purposes, calls to ProTech Global may be recorded or monitored.

9.3 Assignment and other Dealings. We may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of our rights or obligations under the Contract. You may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights or obligations under the Contract without the prior written consent of ProTech Global.

9.4 Copyright and Trademarks. Reproduction in whole or in part of these Conditions or sales materials and documentation (including the Catalogue and the Website) is strictly prohibited without the express written permission of ProTech Global. All third party trade marks are published under licence or contract agreement.

9.5 Invalidity. If any part of these Conditions is unenforceable (including without limitation, any provision in which we exclude our liability to you) the enforceability of any other part of these Conditions shall not be affected.

9.6 Waiver. A waiver of any right or remedy under the Contract or at law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.

9.7 Third Party Rights. A person who is not a party to the Contract shall not have any rights to enforce its terms.

9.8 Variation. These conditions may be updated periodically in case of changes to services provided, or regulatory obligations. Please therefore consult this page often, referring to the date of the last modification indicated at the bottom.

9.9 Governing Law. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the laws of England and Wales, and the Parties hereby submit to the exclusive jurisdiction of the English Courts.

9.10 ProTech Global reserves the right to review any credit limit applied on a periodic basis. This may include consultation with a credit reference agency as well as the account’s trading history. If you wish to discuss your credit limit needs please contact the Accounts team on 01172 980 573.

Site Policies

Website Policies

ProTech Global Ltd. is totally committed to protecting the privacy and data of our site visitors. Please take time to review our site policies & procedures.


Consumer Privacy Policy

Consumer Privacy Policy

This page describes the guidelines for processing personal data through ProTech Global's websites.

Business Privacy Policy

Business Privacy Policy

This page describes the guidelines for processing business data through ProTech Global's websites.

Cookie Policy

Cookie Policy

This information describes the different types of cookies which may be used on ProTech Global's websites.

Legal Info

Legal Info

Corporate data available on ProTech Global and its entitites.

Terms of Use

Terms of Use

Information on the use of ProTech Global's website, and all information, products and services on the site.

Sales Terms & Conditions

Sales Terms & Conditions

This page explains the conditions of sale applicable to the supply of products listed for sale on our website.

Terms of Use

Terms of Use

Your use of ProTech Global's™ Website (the "Site"), and all information, products and services on the Site (collectively, the "Services") are subject to the binding legal terms set forth below ("Terms"). We may update these Terms from time to time without giving you any notice. Unless we let you know by giving you a notice, any new features or updated Services that we put on the Site will be subject to these Terms. BY USING THE SERVICES, YOU AGREE TO EACH OF THE TERMS SET FORTH BELOW. IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION SET FORTH BELOW, YOU ARE NOT AUTHORISED TO USE THE SERVICES OR SITE FOR ANY PURPOSE.

The Site contains links to Websites, Web pages and services that are also operated by ProTech Global, or other companies affiliated with us. Your use of each ProTech Global Site or affiliated site is subject to the terms of use, if any, contained within each individual site. If there is any conflict between the Terms set forth below and any of the terms or notices set forth on any other Site, then the terms at that Site will control your use of that Site. Please review the terms of use for each Site so that you understand all of the terms that will apply.

ProTech Global is pleased to give you access to this Site free of charge. However, in order to access the Site, you will need to establish an account with an Internet service provider. You will also need equipment to access the Site, including a computer, router or other communication device. You agree to pay for all hardware and services costs needed to access the Site and use the Services. ProTech Global is not responsible for any of these costs.

By viewing this Site we understand that you are telling us that the viewing of this content is acceptable to you, if you do not want to view this content, you can stop viewing the Site at any time or navigate to a different area.

Privacy Concerns

Any information that we collect from you during your use of the Site is subject to our privacy policy. For the full text of our privacy policy, please click here for consumer or here for business.

Categories of Information:

Registration

You do not have to be a registered member to use the Site, but some areas of the Site are only accessible to registered distributors, stockists or partners (“Members”). When a Member uses the Site, you will be asked to give us some information about yourself, your company or entity. Members have access to non-public content created explicitly for use by the organisation you represent.

During the registration process, a Member agrees to provide us true, accurate and complete information about yourself, and to update this information when it changes. If you do not update it, we may suspend or terminate your use of the Site or the ProTech Global Sites, as explained below. Any personal information that you provide to us is subject to the terms of our privacy policy.

Account Information and Password Protection

We will select a Member ID (your email address) and a password (to be changed by you on first use) so that you can access your account with us. You agree that you will keep this information confidential. You are completely responsible for activities that happen under your account and password. You agree to log off of the Services at the end of each session to prevent fraud on your account by third parties. If you think there has been unauthorised use of your account or password, you agree to immediately notify ProTech Global and cooperate with us to resolve it. You understand that if you do not follow the terms of this paragraph, we may suspend or terminate your use of this Site or the ProTech Global Sites.

How You Can Use the Services

The Services are protected by international copyright, patent, trademarks laws and other intellectual property laws.

You may use the Services on the Site and the affiliated Sites for the purposes of commercial use. You may make a single copy of the individual screens you see when you use the Services, but only for your own use. You cannot distribute or transfer the copies to others in exchange for money or other consideration. You may not-and agree not to-modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information, products or services obtained from the Services, except as set forth below. This means that you may not mirror the Site, its pages or results pages of the Site or any affiliated Site on your own Website or Web page.

No License Granted

Except for allowing you to use the Site and the affiliated Sites for your own use as set forth in the paragraph above, when you use the Site or the affiliated Sites, you are not receiving a license or any other rights from us, including intellectual property or other proprietary rights of ProTech Global or other companies with which we are affiliated. YOU UNDERSTAND THAT YOU HAVE NO RIGHTS TO THE SERVICES OR ANY OTHER PROTECH GLOBAL PROPERTY EXCEPT AS WE INDICATE IN THESE TERMS.

Your Postings to this Site

On some parts of our Site, you can post or tell us your comments on a given topic, or start a new topic for others to respond to. If you post anything, you guarantee to us that:

You have legal rights to post your material and it will not violate any law or the rights of any person; and

You are at least 18 years old if you are in a mature content area.

Except as set forth under "Community Content" below, all information and materials of any kind, including graphics, text or otherwise posted by someone on our Site ("Member Content") are subject to the following terms:

1. By posting Member Content you give us the royalty-free, irrevocable, perpetual, worldwide right to:

allow other people to use the Member Content as described in these Terms; and to use, distribute, display and create derivative works from this Member Content, in any and all media, in any manner, in whole or in part, without any restriction or responsibilities to you;

2. You understand that we are not responsible for the truth, completeness, objectivity or usefulness of any Member Content, nor do we endorse any Member Content;

3. We do not screen, monitor, edit or review Member Content. We do have the right to monitor or remove any Member Content at any time and without notice if we believe it will improve our Site.

Community Content

Some areas of the Site deserve special treatment because they contain information that most people would expect to be private. These sections include e-mail communications, instant message communications, homepages that are not marked "public," and personal photo albums that are not marked "public" ("Community Content"). Please note: marking a homepage or photo album "public" means that all visitors to our Site will be able to see the homepage or photo album and that the content will be licensed to us as "Member Content" under the terms explained above.

In general, we will not monitor, edit or disclose Community Content. We will only do so when we have reason to believe that disclosing it is necessary to identify, contact or bring legal action against someone who is causing you injury, or is injuring or interfering with the Services or ProTech Global's rights, or with other visitors to the Site. We may also reveal Community Content when we are required by the law, which includes responding to demands by law enforcement, civil and administrative authorities, usually in the form of a subpoena for information. We may also disclose the Community Content to identify or fix technical problems or respond to complaints about the Services.

Conduct of Members and Visitors

We believe that all members and visitors benefit from basic rules regarding conduct while using the Services so that everyone feels free to share opinions and ideas. The free flow of ideas is jeopardised when a few individuals act irresponsibly. To help everyone have a positive experience, we ask-and you agree-to follow the following basic rules of conduct when using the ProTech Global Sites:

You will follow these Terms and all applicable laws;

You will never give your password to anyone (no ProTech Global employee will ask for it) and you will not provide your billing or credit information except to make a purchase;

You will not harass, threaten or abuse other people when using the Site in any manner;

You will not interfere with others' use of the Site, including by interrupting other users' sessions, scrolling down (automatically or manually) to make it difficult for them, or otherwise act in a way that negatively affects other users' enjoyment of the Services;

You will not post any Member Content that is obscene or may be hateful or offensive on racial, ethnic, sexual or any other grounds; is harmful, vulgar or distasteful; or is defamatory, libellous, or invades another person's privacy or proprietary rights;

You will not attempt to harvest any screen names or e-mail addresses for any commercial use;

You will not collect or store personal information about any other individual on the Site, or otherwise stalk, repeatedly contact or harass another user;

You will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with ProTech Global; similarly, you will not adopt a false identity if the purpose of doing so is to deceive or defraud another;

You will not use the Services to harm minors in any way, or encourage interactions with minors of a sexual nature;

You will not manipulate the Services so as to hide your identity or participation in Services on the Site (by using another person's identity, changing headers, or otherwise modifying any other possible identifier);

You will not post any Member Content that contains any viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt the Services we provide, users' ability to enjoy the Services, or the proper functioning of any software, hardware or equipment or materials used in connection with the Services;

You will not send any bulk unsolicited advertising, promotional information, e-mail or other solicitation (including without limitation junk mail, "spam," chain letters or pyramid schemes of any sort) to any person through the use of the Services, except in areas that specifically authorise you to do so (forums, for instance);

If you violate any of the guidelines set forth above, or any other aspect of these Terms, we reserve the right to suspend or terminate your rights to use the Services without giving you any notice.

Disclosure of Your Identity

From time to time we receive requests to disclose the identities of our users. We do not disclose the identities of our users unless we are legally required to do so.

If a governmental agency (for example, law enforcement agencies, or similar governmental agencies) sends us a summons, we will comply with it. If we receive a summons by a third party that is not a governmental agency (for example, a summons in connection with civil litigation), we will contact the user whose identity has been requested using the contact information the user provided during the registration process. We will wait 10 days after notifying the user before complying with the summons, unless the summons requires us to disclose this information before then. If we cannot wait 10 days because of the deadline in the summons, we will let the user know the deadline included in the summons when we provide notice that we received it.

Indemnity

You understand that you are personally responsible for your behaviour while on the Site and the ProTech Global Sites, and agree to indemnify and hold ProTech Global and its parent, subsidiaries, affiliates, and their officers, directors, employees and agents harmless from and against any loss, damage, liability, cost or expense of any kind (including legal fees and costs) that we may incur in connection with a third party claim or otherwise, in relation to your use of the Services, access to the Site or the affiliated Sites, your violation of either these Terms or the rights of any third party and/or in connection with the disclosure of membership passwords and any other matter in connection with your participation with the Site.

You agree to pay any and all taxes, duties and/or governmental charges such as income, sales, use, excise, value added, goods and services, and consumption taxes related to your participation with the Site and its Services as may be applicable.

Disclaimer of Warranties

SEARCH RESULTS: THE WEB CHANGES CONSTANTLY AND NO SEARCHING OR INDEXING TECHNIQUES CAN POSSIBLY INCLUDE ALL PAGES ACCESSIBLE ON THE WEB IN ITS INDEX OF SITES (THE "INDEX"). AS A RESULT, PROTECH GLOBAL DOES NOT AND CANNOT GUARANTEE THAT YOUR SEARCH RESULTS WILL BE COMPLETE OR ACCURATE OR THAT THE LINKS ASSOCIATED WITH THE INDEX WILL BE ACCURATE OR ACTIVE AT THE TIME OF YOUR SEARCH. THE WEB SITES INCLUDED IN THE INDEX ARE DEVELOPED BY PEOPLE WE DO NOT CONTROL. THE PROCESS OF INCLUDING SITES IN THE INDEX IS LARGELY AUTOMATIC. PROTECH GLOBAL CANNOT AND DOES NOT SCREEN THE SITES INCLUDED IN THE INDEX. FOR THESE REASONS, WE ASSUME NO RESPONSIBILITY FOR THE CONTENT OF ANY SITE INCLUDED IN THE INDEX, AND ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS CONTAINED IN THE SITE OR ANY PROTECH GLOBAL SITE (OR ANY SITE YOU MAY LINK TO FROM THE SITE OR ANY OF THE AFFILIATED SITES), OR ANY OFFENSIVE OR OTHERWISE OBJECTIONABLE CONTENT CONTAINED IN THE SITE OR ANY AFFILIATED SITE (OR ANY SITE YOU MAY LINK TO FROM THE SITE OR THE AFFILIATED SITES).

YOU UNDERSTAND THAT YOUR USE OF THE SERVICES (INCLUDING ANY DOWNLOAD FROM THE SERVICES AND ANY LOSS OF DATA OR OTHER DAMAGE TO YOUR COMPUTER SYSTEM YOU EXPERIENCE FROM USING THE SERVICES) IS AT YOUR SOLE RISK. YOU UNDERSTAND THAT THE SERVICES, INDEX AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THIRD PARTY INFORMATION, PRODUCTS AND CONTENT) INCLUDED IN OR ACCESSIBLE FROM THE SITE AND THE AFFILIATED SITES, ARE PROVIDED ON AN "AS IS" "WHERE-IS" AND "WHERE AVAILABLE" BASIS, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU. YOU ACKNOWLEDGE THAT PROTECH GLOBAL MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. YOU UNDERSTAND THAT PROTECH GLOBAL DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM YOUR USE OF THE SERVICES WILL MEET YOUR EXPECTATIONS. ACCESS TO THE WEB SITE OR ANY SERVICES PROVIDED BY PROTECH GLOBAL MAY BE INTERRUPTED OR UNAVAILABLE DUE TO MAINTENANCE OR UPGRADE PROCEDURES. NO WARRANTY OF ANY KIND, WHETHER ORAL OR WRITTEN, CAN MODIFY THE TERMS OF THE DISCLAIMER SET FORTH IN THIS DOCUMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, PROTECH GLOBAL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, DURABILITY AND FITNESS FOR A PARTICULAR PURPOSE, QUALITY, SATISFACTORY QUALITY, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) INCLUDING WITHOUT LIMITATION, IN REFERENCE TO THE SERVICES, INDEX AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THIRD PARTY INFORMATION, PRODUCTS AND CONTENT) INCLUDED IN OR ACCESSIBLE FROM THE SITE AND THE AFFILIATED WEB SITES.

PROTECH GLOBAL EXPRESSLY DISCLAIMS ANY ENDORSEMENT, RECOMMENDATION, GUARANTEE, REPRESENTATION, WARRANTY OR CONDITION (WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) IN RESPECT OF, OR RESPONSIBILITY FOR ANY ACTION OR INACTION OF ANY PARTY INCLUDING WITHOUT LIMITATION ADVERTISERS, PARTNERS, PARTICIPATING MERCHANTS, MANUFACTURERS OR SUPPLIERS OR ANY PRODUCTS OR SERVICES SUPPLIED BY SUCH PARTIES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PROTECH GLOBAL, ITS PARENT OR SUBSIDIARIES, ANY OF THE COMPANIES IT IS AFFILIATED WITH, OR ANY OF ITS CONTENT PROVIDERS BE LIABLE TO YOU (OR ANY THIRD PARTY MAKING CLAIMS THROUGH YOU) FOR ANY LOSS OR DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, UNAUTHORISED ACCESS TO AND TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, UNAUTHORISED USE, PERFORMANCE OR NON-PERFORMANCE OF THE SITE, ANY PROTECH GLOBAL SITE, THE SERVICES OR THE INDEX, MEMBER'S USE OF THE INFORMATION, SERVICES AND/OR PRODUCTS PROVIDED AND/OR MADE AVAILABLE THROUGH THE SITE, ANY COMPUTER-RELATED DAMAGES DUE TO DOWNLOADING MATERIALS, INCLUDING POINT-EARNING OPPORTUNITIES; TYPOGRAPHICAL ERRORS AND/OR OMISSIONS; DAMAGES OF ANY KIND RELATED TO A MEMBER'S PARTICIPATION OR INABILITY TO PARTICIPATE; AND ANY ACTION, INACTION OR TRANSACTION ARISING FROM OR RELATED TO, INCLUDING WITHOUT LIMITATION ANY ISSUANCE, TERMINATION, CANCELLATION, REDEMPTION, PURCHASE, CREDIT OR REFUND MADE OR DUE TO THE MEMBER, BY OR FROM ANY OTHER PARTY, INCLUDING WITHOUT LIMITATION, ADVERTISERS, ASSOCIATED AND AFFILIATED COMPANIES OR SUPPLIERS EVEN IF PROTECH GLOBAL HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THE LIMITATIONS OF LIABILITY AND DISCLAIMERS HEREIN SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE, OR OTHER TORT AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OF CONTRACT OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF AN EXCLUSIVE REMEDY.

ProTech Global is not responsible for the accuracy of associated companies' information including any changes in or discontinuance of services and/or products, nor any intellectual property infringement made by any party. ProTech Global is not responsible for changes in the services and/or products offered by affiliated companies. In no event shall ProTech Global's liability, either jointly or severally, exceed £50.

Use of Our Logo and Static Screen Shots

You may ask about using static screen shots of our Site or our Logo’s for personal or commercial purposes by contacting us here.

Linking to Our Site

You may ask about linking our Site for personal or commercial purposes by contacting us here.

Miscellaneous

This contract shall be governed by and construed in accordance with UK law without regard to conflict of laws principles. These Terms as amended from time to time, set forth the entire understanding between the Member and ProTech Global and supersede any and all prior or contemporaneous agreements or understandings between you and ProTech Global, whether oral or written, as to the subject matter of these Terms. If any provision of these Terms or the application thereof to any Member or circumstances shall to any extent be held to be invalid or unenforceable, the remainder of these Terms, or the application of such provisions to persons or circumstances as to which it is not held to be invalid or unenforceable, shall not be affected thereby, and each provision shall be valid and be enforced to the fullest extent permitted by law. Although you acknowledge that we will have the ability to enforce our rights in any court of competent jurisdiction, regarding any and all disputes relating to these Terms, your use of the Site or any ProTech Global Site, the Services. No waiver of these Terms will be valid, except in the event that the waiver is in writing and signed by an officer of ProTech Global. If the performance by ProTech Global of the Terms or any obligation thereunder is prevented, restricted or interfered with by any act or condition whatsoever beyond the reasonable control of ProTech Global, the Member shall excuse, without further action or notice, ProTech Global's performance to the extent of such prevention, restriction or interference.

You can direct any questions concerning these Terms to:
ProTech Global Ltd.
Unit 1
Manor Farm
Green Lane
Failand
Bristol
BS8 3TP
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